Frequently Asked Questions

How do I know my 59Q Jewelry size?

If you’re looking for your jewelry size, you can use our size guide. In addition to this, each product from 59Q Jewelry has a description including the specific product measurements and chain length for bracelets and necklaces.

Where can I buy 59Q Jewels?

Currently we sell exclusively online with plans to offer our jewels in stores soon.

Do you accept custom orders?

Currently we only accept custom size.
Kindly note that our lead time for custom size is approximately 5-6 weeks, and custom orders are final sale and cannot be returned.

Do I need to set up an account?

You do not need an account to shop at 59Q Jewelry. However, to enjoy a whole host of benefits you need to register with us. So you can:

  • Track your order and review past purchases.
  • Add the product to your Wish List.
  • Preview new collections and receive emails on our latest news and New In items
Will my personal information be confidential?

We take data protection very seriously here at 59Q Jewelry. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

How do I search for a specific item?

Using the search bar in the top right hand corner of the page, you will be able to search by Category. If you are unable to locate the item you are looking for, please contact our customer care team from 9am – 5pm through whatsapp or email customercare@59q.ae.

How do I contact Customer Service?

You can contact our customer care team from 9am-5pm through whatsapp or email customercare@59q.ae.

What should I do if I am having trouble logging in to my account?

If you are a registered user and forget your password, click on “forgot password” and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer care team from 10am-5pm through whatsapp or email customercare@59q.ae.

How can I update my account?

You can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your ‘account’, you can go to ‘account information’ to update your details.

What payment methods does 59Q Jewelry accept?

We accept Visa, Bank transfer and Cash on Delivery.

Where does 59Q Jewelry ship?

59Q Jewelry is exclusive to the UAE. We do not currently ship to anywhere else in the world.

How will I know if 59Q Jewelry has received my order?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed. For all delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.

I have not received my order?

Please contact our customer care team from 9am-5pm through WhatsApp +971501585540 or email customercare@59q.ae. All our orders are delivered within 2-3 weeks depending on the time of order, your delivery location and the items you have selected. Please see our Shipping Policy and Terms and Conditions for more information.

How do I change my delivery address or scheduled delivery data?

Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact them from 10am-5pm through WhatsApp +971501585540 or email customercare@59q.ae.

If, however, you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country cannot be accepted; please see our Shipping Policy for more information.

Can I change or amend the items in my order once it has been placed?

Currently no, however we are developing this service so check in regularly for further updates online or with our customer care team.

Am I able to place an order via telephone?

Currently no, however you can order by contacting the customer care team from 10am-5pm through WhatsApp +971501585540.

How can I track my order?

A tracking number will be provided by email. You will then be able to use the tracking number to track your order by contacting the customer care team from 10am-5pm through WhatsApp +971501585540 or email customercare@59q.ae.

Does 59Q Jewelry offer a repairs service?

Yes, Our customer care team will be happy to assist you. Contact them from 9am-5pm through WhatsApp +971501585540 or email customercare@59q.ae. Please see our Care & Warranty for more information.

How much is the cost for shipping?

We offer free standard shipping for all orders.

Is my package insured and will I need to sign for it on arrival?

Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable.

Is there a cost for duties and tax?

No, all retail prices are inclusive of duties and tax.