Frequently Asked Questions
If you’re looking for your jewelry size, you can use our size guide. In addition to this, each product from 59Q Jewelry has a description including the specific product measurements and chain length for bracelets and necklaces.
Currently we sell exclusively online with plans to offer our jewels in stores soon.
Currently we only accept custom size.
Kindly note that our lead time for custom size is approximately 5-6 weeks, and custom orders are final sale and cannot be returned.
You do not need an account to shop at 59Q Jewelry. However, to enjoy a whole host of benefits you need to register with us. So you can:
- Track your order and review past purchases.
- Add the product to your Wish List.
- Preview new collections and receive emails on our latest news and New In items
Using the search bar in the top right hand corner of the page, you will be able to search by Category. If you are unable to locate the item you are looking for, please contact our customer care team from 9am – 5pm through whatsapp or email firstname.lastname@example.org.
You can contact our customer care team from 9am-5pm through whatsapp or email email@example.com.
If you are a registered user and forget your password, click on “forgot password” and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer care team from 10am-5pm through whatsapp or email firstname.lastname@example.org.
You can access your account details by clicking on your name in the top right hand side of the page. Once you have accessed your ‘account’, you can go to ‘account information’ to update your details.
We accept Visa, Bank transfer and Cash on Delivery.
59Q Jewelry is exclusive to the UAE. We do not currently ship to anywhere else in the world.
After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second email from us confirming your order. In the event of a problem however, you will quickly be informed and your payment will not be processed. For all delivery orders, a courtesy call will be made to confirm your address and telephone number. Your items will then be dispatched.
Please contact our customer care team from 9am-5pm through WhatsApp +971501585540 or email email@example.com. All our orders are delivered within 2-3 weeks depending on the time of order, your delivery location and the items you have selected. Please see our Shipping Policy and Terms and Conditions for more information.
Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact them from 10am-5pm through WhatsApp +971501585540 or email firstname.lastname@example.org.
If, however, you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country cannot be accepted; please see our Shipping Policy for more information.
Currently no, however we are developing this service so check in regularly for further updates online or with our customer care team.
Currently no, however you can order by contacting the customer care team from 10am-5pm through WhatsApp +971501585540.
A tracking number will be provided by email. You will then be able to use the tracking number to track your order by contacting the customer care team from 10am-5pm through WhatsApp +971501585540 or email email@example.com.
Yes, Our customer care team will be happy to assist you. Contact them from 9am-5pm through WhatsApp +971501585540 or email firstname.lastname@example.org. Please see our Care & Warranty for more information.
We offer free standard shipping for all orders.
Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable.
No, all retail prices are inclusive of duties and tax.